Frequently Asked Questions - FAQs
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Product-Specific Questions
What types of valves do you manufacture and distribute?
Primarily instrumentation grade valves and other hardware. Typical sizes are less than 1" NPT
Can you provide documentation or material test reports (MTRs) with the valves?
Yes. We have extensive catalogs of all products and can provide MTRs for a fee upon order.
Do you offer valves for cryogenic or high-temperature applications?
Upon request in most cases.
Can you customize valves for specific applications?
Yes, we can work with exotic metals, custom o-rings, custom seats, custom engraving, etc.
Do you offer corrosion-resistant alloys (e.g., Hastelloy, Monel, Inconel)?
We do not regularly stock these metals, but if the project is large enough, we can work with these.
Do you stock replacement parts, or are they made to order?
We stock replacement parts.
Can you provide CAD drawings or datasheets for your products?
Yes.
Service and Support Questions
Do you provide valve repair or refurbishment services?
Yes, we offer valve and piston cylinder repair.
Do you offer calibration services for gauges and instruments?
Yes, we do.
Do you provide on-site technical support or field service?
Not at this moment.
Can you help with sizing and selection for a specific process?
Yes.
Do you offer training for operators or engineers?
Not at this moment.
Pricing and Ordering Questions
How quickly can you provide a quote?
Normally within a couple hours. No more than 24 hours max.
What is your typical lead time for stocked vs. custom products?
Stocked items can be shipped out within 1-3 business days. Custom products vary from a few weeks to a few months.
Can I set up a blanket purchase order or annual contract?
Can I set up a blanket purchase order or annual contract?
Can I set up a blanket purchase order or annual contract?
Net 30 with setup and credit references, credit card, wire transfer, or ACH. International orders must be paid in full and before shipping with wire transfer or ACH.
Shipping and Logistics Questions
Do you ship internationally?
Yes, we have one location, but ship worldwide.
Can you ship same-day for urgent orders?
In most cases with a fee.
Do you have distributors outside of Texas?
Yes, and we are open to set up more distributors.
Can you drop-ship directly to a job site?
Yes.
Company and Location Questions
Where is Jaguar TVI headquartered?
South Houston, near Hobby Airport.
Do you have a local branch or warehouse near me?
We currently only have one location.
Are you ISO 9001 or other quality-certified?
No, but our products are made to meet or exceed these standards
How do I contact your sales or technical team directly?
sales at tvi-i dot com
